Tech Support Isn't All Bad

Mom insisted that we call Norton and get the issue fixed. She said this before I finished eating breakfast, which pissed me off, but I guess it worked out.

The guy on the phone actually knew what he was doing and was able to fix the problem. He downloaded two things from the Norton site via the remote access client:

1. Something to remove the old version of Norton.
   
2. The 2008 version of Norton Internet Security.
   

Once the new one was installed, he keyed in the code from the old one (product key I think?) and it fetched our 200-something remaining days!

I am really glad it's fixed and I take back what I said about Norton before. They're not all bad. BUT, whatever you do, DO NOT use their chat thing. I don't take that back. LOL~

~ZB24~

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Listening to: alice nine. - Number Six.

GAH~ NORTON!

I would have loved to work on SOMETHING productive tonight, but I was working with tech support all night. It was a total pain in the ass and let's just say that I'm never using anyone's "Tech Support Chat" ever again. I felt like I was talking to a damn robot and the guy hardly said anything!

I had to download a piece of software because I could even USE the chat. THEN, when I finally got it, the guy made me log into a remote acess client, BUT NEVER DID ANYTHING! It was a total waste of time, and I'm about ready to just get a different piece of software.

*shakes head* What is the world coming to? I should have just used the damn phone. *kick*

What a GREAT way to start the week! *sarcasm*

~ZB24~

PS> BTW, it was a subscription issue, the same kind that my Mom has had before. It says it's expired and needs to be renewed when EVERYONE (even Norton's site!) knows that it's not. (x_x)

Surplus Cognitive Thought

So when I'm online, know it's something productive!

~ZB24~

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Listening to: alice nine - イレイザー (Eraser)